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Refund policy

Tarmac Atelier – Last updated: 2026-10-14

We want you to be happy with your order. This policy explains if and how you can return an item or get a refund.

1. Return window

You may request a return of eligible items within 30 days of delivery.

2. Eligible items

To be eligible, an item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase. The following items cannot be returned: None.

3. Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not the item you ordered, contact us at lyndahildebrandt065086@outlook.com within 30 days of delivery with your order number and, where possible, photos. We will refund you or offer a replacement and cover the cost of return shipping for these cases.

4. How to start a return

1. Email lyndahildebrandt065086@outlook.com (or call +1 603-616-5352, Monday – Sunday: 9:30 AM – 7:00 PM) with your order number.

2. We will confirm whether the return is approved and give you instructions.

3. Send the item to: 2201 NW 41st Ave, Camas, WA 98607, United States. Please do not send items back without contacting us first, as we may not be able to process them.

5. Return shipping costs

We pay the cost of return shipping. We will email you a prepaid return label OR: reimburse the postage on proof of postage.

6. Restocking fee

We do not charge a restocking fee.

7. Refunds

  • After we receive and inspect your return, we will email you the result.
  • Approved refunds are issued to your original payment method, normally within business days. Your bank or card issuer may take additional time to post it.
  • If your order is cancelled by us or we cannot ship it, you will receive a full refund including shipping charges to your original payment method (see our Shipping Policy). Store credit is offered only if you agree to it.

8. Exchanges

We do not offer direct exchanges; please return the item for a refund and place a new order.

9. Order cancellations

You may ask to cancel an order before it ships by emailing lyndahildebrandt065086@outlook.com. Once an order has shipped, the return process above applies.

10. Chargebacks

Please contact us first so we can fix the problem quickly. You keep any rights you have with your card issuer.

11. Contact

Mossavalle (trading as Tarmac Atelier), 2201 NW 41st Ave, Camas, WA 98607, United States, lyndahildebrandt065086@outlook.com, +1 603-616-5352.